Refund Policy
At The Written Owl, we strive to provide high-quality writing, editing, publishing, and marketing services. We value our clients and aim for complete satisfaction. However, due to the nature of our services, we have specific refund policies in place.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- If we fail to deliver the agreed-upon service within the specified timeframe without prior communication.
- If the delivered work does not meet the initial project requirements and reasonable revisions do not resolve the issue.
- If a client cancels an order before work has commenced, they may be eligible for a full or partial refund depending on the circumstances.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- If the project has been completed and delivered as per the agreed terms.
- If a client is unsatisfied due to a change in personal preference rather than a failure to meet the agreed scope of work.
- If the client fails to provide necessary details or feedback, causing project delays or dissatisfaction.
- If work has been initiated and significant progress has been made, a partial refund may be considered instead of a full refund.
Refund Request Process
To request a refund, clients must:
- Submit a written request via email within 7 days of receiving the service.
- Provide clear reasons for the refund request, including any supporting evidence.
- Allow us an opportunity to resolve the issue through revisions before requesting a refund.
Processing of Refunds
- Refund requests will be reviewed within 5-10 business days.
- Approved refunds will be processed through the original payment method.
- Depending on the payment provider, it may take additional time for the refund to reflect in your account.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and continued use of our services after an update constitutes acceptance of the revised terms.
For further information, feel free to contact our support team on live chat or send us an email.
