Terms & Conditions

Welcome to The Written Owl. These Terms and Conditions govern your use of our services, including writing, editing, publishing, and marketing. By accessing or using our services, you agree to comply with these terms.

Acceptance of Terms

  • By accessing and using The Written Owl’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
  • If you do not agree with any part of these terms, you should not use our services.
  • These terms apply to all users, including clients, visitors, and any third parties using our platform.

Client Responsibilities

  • Clients must provide all necessary details related to their project before work begins.
  • Clients should ensure that any provided material does not infringe on copyrights, trademarks, or any third-party rights.
  • Timely responses are required to avoid delays in project completion.
  • Clients are responsible for reviewing and approving all work within the agreed timeline.
  • Any requested revisions must be in line with the original project scope.

Payments & Refunds

  • Payment terms will be outlined in the service agreement before work commences.
  • All payments must be made in full or as per the agreed milestone schedule.
  • Payments are non-refundable unless The Written Owl fails to deliver the agreed-upon service.
  • Any refund requests must be made within 7 days of service delivery and will be reviewed on a case-by-case basis.
  • In cases where partial work has been delivered, a pro-rata refund may be considered.
  • Chargebacks or unauthorized payment disputes may result in termination of service and legal action if necessary.

Copyright & Ownership

  • Upon full payment, clients receive complete ownership of the final written content.
  • The Written Owl reserves the right to use anonymized samples for portfolio and marketing purposes unless otherwise agreed upon in writing.
  • We do not claim ownership of client-provided material but retain intellectual rights over any proprietary techniques or frameworks used in delivering services.
  • Unauthorized use of our materials, processes, or content without explicit permission is prohibited.

Confidentiality

  • All client information and project details will be kept strictly confidential.
  • We do not share, sell, or distribute client work without prior consent.
  • If required, both parties may sign a separate Non-Disclosure Agreement (NDA) to reinforce confidentiality measures.
  • Confidentiality does not apply to publicly available information or material shared by the client without restriction.

Revisions & Modifications

  • We offer revisions as per the agreed project terms.
  • Additional revisions beyond the agreed limit may incur extra charges.
  • All revision requests must be submitted within the specified timeframe after service delivery.
  • The Written Owl reserves the right to refuse revisions that deviate significantly from the original project brief.

Limitation of Liability

  • The Written Owl is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • We do not guarantee specific publishing outcomes, as publishing decisions depend on third-party platforms.
  • Clients are responsible for verifying the accuracy of provided work before final use.
  • We do not bear liability for any financial losses or reputational damage incurred from client use of our services.

Termination of Services

  • We reserve the right to refuse or terminate services if a client violates these terms.
  • In case of termination due to client misconduct, no refunds will be provided.
  • Clients may terminate services before completion, but refunds will be subject to work already completed.
  • The Written Owl may terminate an agreement if a client engages in unethical behavior, harassment, or violation of legal obligations.

Changes to Terms

  • We may update these terms at any time without prior notice.
  • Continued use of our services after changes indicates acceptance of the revised terms.
  • It is the client’s responsibility to review the terms periodically for updates.

By using our services, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions.

For any questions or concerns regarding these Terms and Conditions, please contact us through live chat, WhatsApp, or email.